Registration is where you collect your race bib/number and allocated timing chip. The timing unit is adhered to the front of your race number bib and must not be tampered with, altered or removed from the race number.
The race number you receive at registration should match the number and distance shown on your E-Ticket. It is very important that you bring your most up-to-date E-Ticket with you to registration. Your E-Ticket provides proof that you are able to collect that particular race number. You may collect other race numbers as long as you are able to show the relevant E-Tickets.
Registration will not be available outside of scheduled times or if a completed electronic (online) or manual signed Waiver has not been completed by the Participant registered on the race bib.
i. Start zone transfers can be completed via the online Members Hub. Start zone transfers can only be made online before 11.59pm, Sunday 10 November 2019. After this deadline, any start zone changes must be made at the change of entries information desk at Registration. There is no fee associated with changing your start zone. Please note that if you do not start in the zone selected during the online entry process, there is a high likelihood that your recorded finish time will be incorrect.
ii. Distance transfers (between 6km Fun Run & Walk and 12km Fun Run & Walk) may be completed via the online Members Hub. Distance transfers can only be made online before 11.59pm Sunday 10 November 2019. After this deadline, distance transfers must be made at the change of entries information desk at Registration. There is no fee associated with making a distance transfer.
iii. Distance transfers between the Kids Challenge to either the 6km Fun Run & Walk or 12km Fun Run & Walk event must be completed at Registration. An additional cost will apply as a new race number and timing chip will need to be issued.
iv. No transfers post-event will be accepted - no exceptions.
If requiring assistance to complete any transfers or changes during the time periods outlined above, please contact Kevin: firstname.lastname@example.org | 07 856 7215. Please note you may not give your race number to someone else and have them run on your behalf unless you have officially transferred your entry.
Online entries close at 11.59pm, Sunday 10th November 2019. If the event distance has not reached capacity, late entries will be available until sold out. All late entries must be completed in person by filling out a manual entry form and submitting to the late entries information desk at Registration. Please note that an additional administration charge of $10.00 for the 6km Fun Run & Walk, and 12km Fun Run & Walk categories and $5.00 for the Kids Challenge will apply to all late entries.
No refunds will be granted after 9.00am, Sunday 20 October 2019 – no exceptions. Entries can only be withdrawn if notice is received via email before this deadline. Written notice must include a medical reason of why you are unable to participate and should be emailed to email@example.com. If a participant chooses to withdraw from the event before this date, $5.00 of the entry fee will be retained to cover administration costs. If the event is cancelled due to a natural disaster, entry fees will not be refunded. No refunds or transfers to the following year will be granted after 9.00am, Sunday 20 October 2019.
Event Merchandise Changes & Refund Policy
Full refunds for any online or pre-ordered Event Merchandise will only be available if you decide to cancel your order before the dates outlined below. A full refund will only be accepted if your order has not been processed by ThermaTech. Changes to, or Cancellation of, Merchandise orders can be made if written notification is received before the end of the month in which the order was placed, with exception of orders placed in November 2019.
- Orders placed between 1st – 8th November 2019 can be changed or cancelled if written notification is received before 8.00am Friday 8th November.
- The final day for merchandise orders is 8.00am Friday 8th November 2019.
Please use the above dates to advise if you wish to change the size of any of your pre-ordered event merchandise. No refunds will be available to those who wish to return a wrong sized event t-shirt or singlet.
If upon delivery or collection you notice the garment has a manufacturer's fault, do not remove the labels. Contact us providing details of the issue and we will contact you to organise a free replacement via ThermaTech.
All refunds will be processed and returned to you via the credit card details you provided when processing your entry/order.
For all merchandise inquiries, cancellations & refunds, please email firstname.lastname@example.org or give us a call at 07 856 7215