Event Policies
Bib Collection
Bib Collection is where you collect your race bib/number and allocated timing chip. The timing unit is adhered to the back of your race number and must not be tampered with, altered or removed from the race number.
It is very important that you bring your most up-to-date E-Ticket with you to registration. Your E-Ticket provides proof that you are able to collect that particular race number. You may collect other race numbers as long as you are able to show the relevant E-Tickets.
Bib Collection will not be available outside of scheduled times or if a completed electronic (online) Waiver has not been completed by the Participant registered on the race bib.
Transfers
i. Start zone transfers can be completed by emailing [email protected] prior to 15 October 2024. After this deadline, any start zone changes must be made at the change of entries information desk at Bib Collection. There is no fee associated with changing your start zone. Please note that if you do not start in the zone selected during the online entry process, there is a possibility that your recorded finish time may be incorrect.
ii. Distance transfers (between 6km Fun Run & Walk and 12km Fun Run & Walk) may be completed by emailing [email protected] before 11.59pm Tuesday 15 October 2024. After this deadline, distance transfers must be made at the change of entries information desk at Bib Collection. There is no fee associated with making a distance transfer.
iii. Distance transfers between the Kids Challenge to either the 6km Fun Run & Walk or 12km Fun Run & Walk event must be completed at Bib Collection. An additional cost will apply as a new race number and timing chip will need to be issued.
iv. No transfers post-event will be accepted - no exceptions.
If requiring assistance to complete any transfers or changes during the time periods outlined above, please contact Fizz: [email protected] | 07 856 7215. Please note you may not give your race number to someone else and have them run on your behalf unless you have officially transferred your entry.
Late Entries
Standard entries close at 11.59pm, Saturday 9th November 2024. After this deadline, late entries will be available. All late entries must be completed online from Monday 11th November through until 9:30am on Sunday 17th November.
Refunds
No refunds will be granted after 11.59pm, Tuesday 15 October 2024 – no exceptions. Entries can only be withdrawn if notice is received via email before this deadline. Written notice must include a medical reason of why you are unable to participate and should be emailed to [email protected]. If a participant chooses to withdraw from the event before this date, $5.00 of the entry fee will be retained to cover administration costs. If the event is cancelled due to a natural disaster, entry fees will not be refunded.
Cancellation or Changes due to COVID-19
If the decision is made to cancel Lugton’s Round the Bridges 2024 due to COVID-19, or if you are unable to attend the event due to government enforced restrictions, we will be issuing refunds for the event, excluding the booking and service fees.
Event Merchandise Changes & Refund Policy
The final day for merchandise orders is 11.59pm Sunday 3rd November 2024.
Full refunds for any online or pre-ordered Event Merchandise will only be available if you decide to cancel your order before the dates outlined below. A full refund will only be accepted if your order has not been processed by ThermaTech. Changes to, or Cancellation of, Merchandise orders can be made if written notification is received before the end of the month in which the order was placed.
Please use the above dates to advise if you wish to change the size of any of your pre-ordered event merchandise. No refunds will be available to those who wish to return a wrong sized event t-shirt or singlet.
If upon delivery or collection you notice the garment has a manufacturer's fault, do not remove the labels. Contact us providing details of the issue and we will contact you to organise a free replacement via ThermaTech.
All refunds will be processed and returned to you via the credit card details you provided when processing your entry/order.
Any merchandise orders not collected at bib collection on Saturday or Sunday at Hamilton City Library will be returned to Thermatech. Please note the open times for collection on our Bib Collection page.
For all merchandise inquiries, cancellations & refunds, please email [email protected] or give us a call at 07 856 7215